1. All prices quoted are inclusive of GST. 2. Dishonoured direct debit payments may incur a charge. 3. Acceptable Usage Policy applies. 4. If you choose to cancel your service or it is disconnected for any reason within the 12-month contract term you will be charged an early termination fee equal to the remaining months of your contract multiplied by your monthly fee, plus the balance of any hardware purchases. You must provide 30 days’ notice to us to disconnect a service. 5. Customer Service Guarantee – You agree to waive the Customer Service Guarantee (CSG) when taking this service. If you do not choose not to waive your rights under the Customer Service Guarantee, we cannot provide you with this service. 6. We will deliver your service to the Network Boundary Point at your premises, which is defined as the physical port or ‘UNI’ on the NBN Network Termination or port on the Home Network Gateway if selected. The cabling that is required in your premises beyond the Network Boundary Point is your cost and responsibility, as is the provision of a suitable 240V AC power outlet. 7. You must obtain the consent of the property owner to have the NBN installation performed. 8. The installation will be performed during business hours, and you will need to be home to provide access for the installation technicians. If you select to take the Home Network Gateway and choose the Professional Installation option, a second appointment will be required. 9. A single static IP address is provided which may be changed due to technical and operational reasons by providing 30 days’ notice. 10. Speeds are theoretical maximum speeds. Actual speeds may be less due to a number of factors including but not limited to: network configuration, line quality and length, customer premises interference, traffic, hardware and software. 11. Data Allowance each month includes both Upload and Download traffic for that billing period and quota not used in a month is not carried forward to the next month. 1 Gigabyte (GB) = 1024 Megabytes (MB). 12. If you have chosen a shaped plan, once you have reached your usage allowance, the speed of your service will slow to 256kbps. 13. If you have chosen an unshaped plan, excess data used will be charged at $3.00 per GB in 1 MB increments (Including GST). 14. The New Development Charge (NDC) which is a one-time charge of $325.00 including GST will apply to all new orders for NBN in new development locations, and applies to the first connection at a premises in a newly developed area (e.g. new housing estate/suburb or sub-division of existing property) with no pre-existing telecommunications infrastructure. 15. Costs based on electronic billing and automated electronic payment via direct debit from bank account. Other payment types may attract a fee. 16. Printed bills are optional and will be charged at $2.50 plus $0.50 per page. 17. Home Network Gateway is mandatory for connections that include NBN voice services. This will be charged in equal monthly installments for the first 12 months of the contract. 18. Full Terms and Conditions as per Application Form.